Privacy Policy

Who we are

EchoSurge LLC is a marketing agency for industrial manufacturers, based in Miami, Florida.

EchoSurge LLC 407 Lincoln Road, Suite 6H Miami Beach, FL 33139

For any privacy question or request, email jay@echosurgemarketing.com.

What we collect

Information you give us. When you fill out a form on this site, we collect what you enter.

• Contact form: first and last name, company, email address, company website, annual revenue range, phone number, job title, the services you're interested in, how your customers buy from you, what you'd like to fix, and your message. Only the first six are required.
• Growth Score assessment: first and last name, email address, company, annual revenue range, your answers to the 18 assessment questions, and the scores and priorities calculated from those answers.

Information collected automatically. When you visit the site, some information is collected automatically.

• Technical information: your IP address, browser and device type, operating system, and the pages you request. Our hosting provider records this in server logs to deliver the site and keep it secure.
• Page information with form submissions: when you submit a form, we record the page you submitted it from and its title.
• Analytics and marketing cookies: we use cookies and similar technologies to understand how visitors find and use the site, and to connect your visits to a form you submit. You can turn them off at any time. See section 6.

We do not collect payment information on this site. We do not knowingly collect sensitive information such as health, financial account, or government ID information, and we ask that you don't include it in a message.

How we use it

• To reply to your inquiry and talk with you about working together.
• To deliver your Growth Score results and follow up about them.
• To send you information about our services, if you've asked for it or we're allowed to by law. Every marketing email includes a way to unsubscribe.
• To understand how the site is used and improve it.
• To keep the site secure and working.
• To meet legal obligations.

We do not sell your personal information.

Who we share it with

We share information only with service providers that help us run the site and the business, and only for those purposes.

• HubSpot, our customer relationship management system. Every form submission is stored there, and, unless you've turned it off, HubSpot's tracking connects your visits to your submission.
• Google Analytics, unless you've turned it off, to measure how the site is used.
• Vercel, which hosts the site.
• Mux, which hosts our videos. When you play a video, Mux receives technical information such as your IP address and device, and may collect playback statistics.
• Ketch, which records your cookie choices.

We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a merger, acquisition, or sale of the business.

Cookies and your choices

We use a small number of cookies and similar technologies.

• Strictly necessary: a setting stored in your browser for the current visit so the page-loading screen shows only once, and the cookie that remembers your privacy choices. These can't be turned off, because the site needs them to work as you'd expect.
• Analytics and marketing: Google Analytics and HubSpot tracking cookies. In the United States and most other places, these are on by default and you can turn them off at any time. In the European Union, the United Kingdom, and Switzerland, they stay off until you agree to them.

You can change your choices at any time with the Cookie settings link at the bottom of every page. We also honor the Global Privacy Control signal from browsers that send it, as a request to opt out of sale or sharing.

How long we keep it

We keep form submissions and related contact records for as long as we have a business relationship with you, or up to 3 years after our last contact with you, unless you ask us to delete them sooner or the law requires us to keep them longer. Server logs are kept by our hosting provider for a limited time to run and secure the site.

Your rights

Depending on where you live, you may have the right to:

• Know what personal information we hold about you and get a copy.
• Correct information that's wrong.
• Delete your information.
• Opt out of the sale or sharing of your information, or of targeted advertising.
• Withdraw consent you've given, such as for analytics cookies.
• Not be treated differently for using any of these rights.

If you're in the European Union, the United Kingdom, or Switzerland, you also have the right to object to or restrict how we use your information, to data portability, and to complain to your local data protection authority.

To use any of these rights, email jay@echosurgemarketing.com. We'll confirm your request, may need to verify your identity, and will respond within the time the law allows. An authorized agent can make a request on your behalf with your written permission.

International visitors

We're based in the United States, and our service providers store information in the United States and other countries. If you visit from outside the U.S., your information will be transferred to and processed in the U.S.

Security

We use reasonable safeguards to protect your information, including encrypted connections to this site and access controls on our systems. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

Children

This site is for businesses and is not directed to children under 16. We don't knowingly collect personal information from children. If you believe a child has sent us information, email us and we'll delete it.

Changes to this policy

We may update this policy. When we do, we'll change the effective date at the top, and for significant changes we'll post a notice on the site.

Contact

Questions about this policy or your information: jay@echosurgemarketing.com.

Or write to us at: EchoSurge LLC, 407 Lincoln Road, Suite 6H, Miami Beach, FL 33139.